Saturday, December 20, 2008
Surprise and Delight
It is way more efficient - I get my music when I want rather than waste hours waiting for it to come on the radio or save up and go down the shops for it- but boy does it take away that sense of surprise and delight.
Perhaps that is why we need to do what we can to put the surprise and delight back into what people are buying.
Sunday, December 14, 2008
Pressure
Gianluca Vialli, the great Italian football player said this, or something very like this, when interviewed on Radio 5 Live this afternoon about the pressures of managing in the Premier League.
It made me think of a manager, of any kind, being able to take on significant pressure that the team is facing and be a vessel for and yet somehow transforming it into positive energy for everyone around. Perhaps Obama has been able to do that. I wish I could.
Friday, December 12, 2008
Pork Chops at $4.99 or Brand Anthem?
But of course the agency decide it is an excellent opportunity to create an amazing new brand campaign.
99.9% of the time , this scenario is going to end in a mess; too much time wasted, too much agency resource pointed needlessly in the wrong direction, too much course correction needed. It all smacks of irresponsible fiscal management and ends up with demotivated staff who don't feel confidence in what they are being asked to do ("here we go again").
Why not just recognise that this client wants to sell pork chops at $4.99? Wouldn't be better for the agency to devote its resources to answering the brief spectacularly well? Selling $4.99 pork chops can be done very creatively. Save the big brand anthem effort for the client who wants it.
Agencies are usually to blame for the mess. They really should know better. But clients aren't exempt from blame. By pandering to the agency's desires or not being clear about the task they are quite capable of bluring what should be a simple brief.
There is a very powerful lesson in this. Understand what the client is asking for, and what they are going to buy.
I mean if you asked a shop assistant for a yoghurt you wouldn't expect her to come back with some broccoli, would you?
Wednesday, December 10, 2008
Moon
After the post about long shadows it didn't feel wrong to post a night shot. This shot of the moon was taken almost a month ago (11/11) with my 'real' camera, not the trusty blackberry. The definition in this shot is a nice complement to the 'inexactness' of my previous moon post, here. Another time I shall take two shots of moon at same time with different cameras and post both for a true comparison.
Sunday, December 07, 2008
Long Shadows
This picture was taken at 12.24 p.m yesterday (with trusty blackberry camera). The long shadows - and low sun - so soon after noon got me thinking about the the length of the day at various latitudes. Here are some comparisons (for 6th Dec):Reykjavik: 64 Lat, Sunrise 11.06 am, Sunset 3.30 pm, Daylight 4hrs 24 mins
London: 51 Lat, Sunrise 7.53 am, Sunset 3.49 pm, Daylight 7 hrs 56 mins
New York: 41 Lat, Sunrise 07.07 am, Sunset 4.26 pm, Daylight 9 hrs 19 mins
Singapore: 1 Lat, Sunrise 05.54 am, Sunset 5.57 pm, Daylight 12 hrs 3 mins
Hammerfest, at 70 Latitude, in Norway, didn't have sunrise and sunset times for 6th December. I can only presume the sun didn't officially rise yesterday.
Tuesday, December 02, 2008
DEMOS
Saturday, November 29, 2008
Don't Be A Snippy Chimp
I had the good fortune of going to a brilliant 'inspiration' talk from Dave Brailsford, the Performance Director of British Cycling. It was anything but the charicature motivational speaker thing event. Brailsford established his credentials by comparing the 1 Gold medal won in the 76 years to 2004 by British cyclists with the haul gained in 2008, that would have put British Cycling, if it were a country, ahead of France in the medals table; 8 golds and 14 medals in total.He put his success down to three key points (plus a huge increase in lottery funding).
1. Focus. Taking only cyclists with podium potential. Brailsford was offered 46 places by the British Olympic authorities, but they took only 23. The rest weren't good enough. They set goals; not goals of beating others, but of being the best they could be, identifying a time as the goal. The times were audacious but were not unrealistic. They had been carefully worked out.
2. People. Brailsford got in the right people. The one he talked about most is Steve Peters, the only psychiatrist working in the top echleons of sports apparently (mostly, it is sports psychologists). In essence Peters talks about the emotional 'chimp mode' that if left uncontrolled, can take over, just when you don't need it. You can't change your chimp, but you can learn how to manage it so it doesn't impair performance.
Brailsford also doesn't believe in 'fear' coaching. Only positive coaching. It was part of a value system that on the team had to buy into. One very senior coach was fired for not buying into the vlaues, and others didn't last. Podium potential riders needed podium coaching.
3. Aggregated Marginal Gains. When the prepartion for the 2008 games began Brailsford gave everyone on the pursuit team, including all backroom staff, a short film for inspiration. It essentially showed their 2004 Athens defeat by the Australian team with a dramatic voice over from a movie, by Al Pacino I think, about winning one inch at a time. This laid out the philosophy to the team. They were ruthless and ingenious about breaking down every tiny element of performance. For example, McClaren F1 team did modelling on aerodynamics (helmets, body position) and race strategy. One resulting change, that defied conventional wisdom, was the start 0ff man switching from 3/4 lap to 1 and 1/4 first leg. They also got the team to 'feel' the right speed so that riders could change when they wanted to keep the speed up, rather than everything being pre-set (ie one lap per rider). In the final this resulted in one of the riders riding an unheard of 2 and 1/4 laps without a change. But it also took in learning how to wash hands properly, so avoiding the main source of passing bugs. They went to such lengths that team members were employed in Bejing to keep door handles clean. Brailsford even 'joked' about taking an inch out of riders collar bones to lessen the wind resistance. It was a joke, but I bet he had the figures!
One other comment Brailsford made was the importance of removing all stresses from the race itself which meant the performers were then freed up, as far as possible, to perform to their best. In essence it was all about preparation and leaving as little to chance.
There are some good implications for individuals and for organisations alike:
Focus
Audacious but realistic goals carefully worked out
Best people
Best people on side
Don't focus on the competition, focus on your own performance
There are improvements to be made in many many areas.
There are improvements to be made in many areas you don't even know about.
Every area should be looked at from scratch - conventional wisdom needs to be challenged.
Get rid of as much stress before the event so you can focus on performance during the event (not the stress of it).
Understand the chimp inside and work on it.
Saturday, November 22, 2008
A Different Perspective On An Orc
This is an Orc. It is from Warhammer, a fantasty strategy game that George has got into. The Orc is only about an inch in height but this picture makes it look bigger. And angry.It minds me of some really good work we did for LEGO company a few years ago. Initially, we couldn't find an interesting way to present the LEGO models. Then Phil and Graham got involved. They started thinking about the models from a kids perspective, namely lying down with head on the floor, playing at the same level as the toys themselves. It was brilliant insight. Whilst adults are looking from a vantage point five or six feet up in air, the kids who play with the things see them much more eye to eye level. Everything flowed from that.
The ads we did, and I don't know if I can find them a few years on, had a sense of dynamism and scale that just couldn't have been achieved it we had looked the issue from our adult vantage point. It was one of the best examples I know of, literally, understanding the perspective of your target.
Thursday, November 20, 2008
Brussels Building
This is a cool building in Brussels, opposite the Sheraton hotel. Click to see the light show.
It is the lights moving, not the camera! There were also had multicolour displays as well. But by then I was off in a cab. This was filmed with trusty old blackberryvision.
Wednesday, November 19, 2008
Brand Architecture
I will try to find a better, more legible version.
Monday, November 17, 2008
Sunday, November 16, 2008
Genius or Graft
Gladwell suggests that hard graft is vital. That there seems to be a magic number of around 10,000 hours 'practice' to obtain expertise. He quotes Daniel Levitin, a neurologist, who contends that this holds true across sport, music, programming and many other subjects.
He argues that timing is also vital. For example Gladwell demonstrates that the richest Americans ever were all born between 1831 and 1840, just the right time to take advantage of the industrial transformation of America that happened in the 1860s and 1870s. He also suggests the best time to be born to take advantage of the personal computer revolution that started in Jan 1975 with the announcement of the first assemble-it-yourself at home PC, the Altair 8800, was between 1952 and 1958. He shows that a whole raft of computer legends were in fact born in this period.
It is a beguiling argument. But many people were born at the right time, and many of those people worked hard, though not all of them are "geniuses", so I suspect there are still other variables that distinguish the "geniuses" from the rest of us. Nevertheless, the theory gives us hope that we can, with hard graft and good timing, make it big. It is nothing if not democratic.
Extracts from the book are here.
One last thought, the hard graft and timing theory, as a prerequisite for success is not totally new, as here suggests!
Saturday, November 15, 2008
Design Time



It was designed by the innovation house, IDEO .
I can't do a post on design without quickly showing this:
It must be nearly 5 decades old, and with kind hands it still works very well.
Thursday, November 13, 2008
Monday, November 10, 2008
The Power of Emotion
An example might be that all we are attempting to do with communications is to move people, connect with them as emotional beings. Whilst I realise it isn't an easy task, it is does form the basis of a lot of what we do.
I just happened to chance upon a brilliant example of this. The blog is Richard Huntington's adliterate, the particular post I have in mind is this one; 'The Power of Raw Emotion' .
Friday, November 07, 2008
The Battle of Big Thinking
Graham Fink receives the Mexican wrestling belt as winner of the 2008 Battle of Big Thinking from Malcolm White yesterday afternoon. Graham's idea was big and brilliant. Driven by the belief that we need to put different, or opposite, thinking in the same place to create ideas, he proposed a way to put people in touch with their 'opposite brains' by meeting people from a different walk of life. These people would meet for an hour and see what happens. Any ideas would be submitted to a website. He called it the bigthinkingclub.His master strokes were twofold. Firstly, that he was going to make it happen, not just talk about it. And by pledging to launch the club if he won, he pulled that one off. Secondly, he seduced us by recognising us as founder members! How flattering is that.
The other outstanding piece was Nigel Newton, CEO of Bloomsbury publishing, who spoke about trusting our instincts rather than the analysis whilst we watched a seemingly random series of data slides about the minutia of Lloyd's life pass by.
Wednesday, November 05, 2008
Obama!
I woke up in some Dutch hotel at what seemed a random time in the middle of the night. I turned on the TV to see if Obama had been elected, and by some odd coincidence within a few minutes the polls had closed on the west coast and Obama was projected as the winner.
Wonderful and amazing.
Monday, November 03, 2008
It's Absurd
Sunday, November 02, 2008
Molecular Boardroom


The company also has a history of buying art from local artists and employes a curator full time to run the collection. I couldn't resist putting some more shots of the boardroom walls in my 'Artzy Surfaces' flickr collection, here .
Saturday, November 01, 2008
Microslicing and Insight
The world of insight gathering might benefit from some miniscule thinking. Though research may be getting faster, easier and cheaper - primarily due to the internet - I don't know if it is getting any better. In fact, I suspect the opposite. I also see lots of research being commissioned that is a triumph of process over thought and is probably a re-run of some previous research project that has already given us enough information to save us the cost of doing it again. I should confess at this point, I am thinking more about 'exploratory' research or insight development work. As a side point, and the subject of another post in the future, I suspect there is a business to be had in delving through back archives of research for answers before any more research is commissioned.
Anyway, back to the subject of getting more insight by microthinking. I am convinced there are insights to be found, hidden in the small nooks and cranies of the mind and behaviour that conventional research, especially internet research, will never find. They may be things that people are never able to articulate, and therefore can't tell us about, without some skillful input from the researcher, but they exist.
I love the idea of breaking down processes, psychology, and behaviour into tiny little units and investigating each little unit in turn. In those tiny moments there is some real, and new, insight.
Friday, October 31, 2008
Blue Sky
The winning entry for 2006 was to write a book. This is it, written, printed and complete with blurb and quotes on the back cover, a 400 page plus parody of the branding industy:
Thursday, October 30, 2008
A Good Thing About Europe
And we stayed in a decent modern hotel called, perhaps a little self-consciously, The Design Hotel with its minimal chic:
This is a shot of the lobby. Neither of the two places were particularly expensive, or out of the ordinary, which is just the point. They co-exist happily and many people, including myself, can no doubt enjoy each one for what it does well. In fact walking directly from one to the other only heightens the effect.
Wednesday, October 29, 2008
Afternoon in St. Albans
Tuesday, October 21, 2008
It's Absurd
Monday, October 20, 2008
The Native American and The 15th Century Clock Tower
Native American pan-piper plays in front of 15th Century English church. One for the cultural benefits of our globalised era then.This clock tower had a mechanical clock from the beginning, a great rarity at the time. It also was used by the Admiralty as a semaphore station in the Napoleonic wars. It only took 5 minutes to relay a message to, or from, Yamounth. Faster than a slow email then! I wonder if the Native Americans could send smoke signals that quickly. Perhaps there is a kindship between the Native Americans and the Clock Tower in St. Albans after all, with early long distance messaging being the common thread.
By the way, as lovely as pan-pipes may be in the Andes, I have a particular loathing for them when accompanied by a pre-recorded backing track of AOR.
Friday, October 17, 2008
Thursday, October 16, 2008
Public Spending
This is a really bad picture of some really well laid out information, the Guardian's graphic depiction of the UK Government's 2008 public spending. Instead of endless lists of numbers it has been laid out in circles, that represent the pound amount, where the money goes. Tufte would approve, I am sure. To look at the chart in its full glory, go here.
Wednesday, October 15, 2008
The Romance of British Train Travel ll
Tuesday, October 14, 2008
The Romance of British Train Travel
Thursday, October 02, 2008
I Don't Know But It May Help
I don't know about that, but there are probably some times when it helps to think there may be something in it.
Friday, September 26, 2008
Seeing the World Differently

And a world map that shows the relative proportion of Muslims by territory, would look like this:

It is fascinating. Worldmapper.org enables us to look at the world in many different ways: by resource allocation, trade, religion, transport use, income, disease, energy, etc
Republicans and Democrats couldn't agree on the proposed $700bn US "bail-out" plan. Sebastian Coe and Kelly Holmes sprinted in the Tate as part of a art work celebrating humam movement.
Tuesday, September 23, 2008
Brilliant Business Cards
A (bad, it's the Blackberry camera again!) picture of Eco3's business cards; well, stickers really.Eco3 are an environmental and sustainability consultancy, see here for more details. Their business cards are terrific. They re-use other bits of card, for example a train ticket or a cut a bit of card from chocolate packaging and then put their sticker on it. Brilliant!
My first question was whether the 'sticker' method was more damaging to the environment than the 'print business cards' method. Of course they had done the research and it was a third less damaging.
Wonderful stuff.
Sunday, September 21, 2008
The Conspiracy of Yes
Client Manager: Can you do a campaign for me? I need it in two weeks to take to my boss.
Agency Manager: It will be tough but we'll do it for you.
Agency Manager to Agency Team: We simply have to do it. And we could do some great work.
Agency Team: OK. What's the brief?
Agency Manager: Project X
Agency Team: What about Project X?
Agency Manager: We need to do some work for it.
Agency Team: What work?
Agency Manager: Some ideas.
Agency Team: On what?
Agency Manager: Project X
Agency Team: This is useless!
(ok, you get the picture now)
Exasperated, the Agency Team start working.
Two weeks later work is shared with the Client Manager. The Agency Team have worked flat out for two weeks. After the meeting the Client Manager praises the agency, particularly the Agency Manager for getting so much good work out in such a short space of time.
The Client Manager then takes the work to their boss, subtling boasting how they managed to get all this work out of the agency in two weeks from start to finish but, though good, it isn't quite right.
The Client Manager's Boss's assessment of the situation is as follows: Well done Client Manager. You have worked the agency hard, and got all this work out of them AND had the smarts to realise that it isn't quite right. Good for you.
The Client Manager happily scurries off to debrief the Agency Manager.
Client Manager: The Boss really appreciated all the hard work and the ideas you delivered, but he thinks it isn't quite right. We need some more. You have two weeks.
And so on.
The objective of all this activity gets lost. There is a good chance that nothing will get made either. The Agency Manager and Client Manager fall into this rythmn that shows lots of industry but little else. Unless there are big changes at either the client company or the agency, this cycle could go on for a long time. Occasionally, something will be made, but it will be so safe as to be unnoticed. But by now, the Client Manager and Agency Manager recognise, even if only subconciously, that this way of working keeps everything ticking over just nicely thank you, and them safely in their jobs for the foreseeable future.
Friday, September 19, 2008
Small Pleasures
The UK govt. are suspending the practice of 'selling short'. The GB paralympics team returned home, second in the medals table at Bejing games.
Sunday, September 14, 2008
Quaker Meeting House
One Sunday morning, whilst on a cycle ride, I stopped by the Meeting House and was shown around by a friendly Englishman, who worked for the UN, called John. He told me what happened at the meetings. I thought I would attend one. A week or two later I went.
The meeting room has no obvious alter or focal point. The friend who leads the meeting could sit anywhere. There is no 'set' service. People are encouraged to speak when they feel like saying something, and they stand when they do speak. However, nobody may want to speak at all, as was the case at my first meeting. There was 50 minutes of silence, only broken by the sound of people moving quietly on their seat or a muffled cough. Those 50 minutes of silence were interesting. They were simultaneously duanting and liberating; in the same way that following instuctions or a set of directions - like writing a creative brief with a series of boxes - can be comforting, whereas having to make it up yourself from scratch - like having to write on a blank sheet of paper - can be very challenging. Initially, I didn't know what to do with all this space. Quite quickly, I began to enjoy the openness within which to reflect.
I returned to the Quaker Meeting House twice more before we left Chappaqua. The first time was with George and Ollie, whom I persuaded to come with me. They managed to sit in silence a little before leaving the meeting to go to the kid's 'meeting' which they seemed to enjoy. The second time was the last weekend I was in Chappaqua, after Jill and the boys had gone. I stood up in the meeting to say "thank you". I had only been to the meeting house three times but there was something good happening there and I had been touched by it.
Saturday, September 13, 2008
Henry Blofeld
I remember trying to do just that with Stephen Sonnenfeld and Ken Segall in a wonderful steak restaurant, Lambert's, one evening in Austin, TX. I thought I was doing ok until Stephen asked if there was any particular food that was associated with cricket, a little like hot dogs are associated with baseball and tailgating with (American) football. When I started talking about the players coming off for tea and sandwiches (cucumber ones in particular) he started to laugh. When I explained that due to the hours of play they had to come off for lunch as well, he started to fall about with laughter. The idea that the game is so long that it has to accomodate two meals a day for five days was too much. I didn't even begin on the commentators having to deal with covers being taken on and off!
'Blowers' was pretty good value, though we thought he may have had a little more content in the two hours; perhaps he is holding some back for a later tour or book. His most interesting stories were how Ian Fleming's Ernst Stavros Blofeld was inpsired by his Dad and how he passed the 'audition' for TMS as the BBC producer who auditioned him thought he was very good at 'locating' the listener. The analogy he used was that of trying to describe a picture of a horse to someone over the radio. Whereas most people would start with the horse itself, Blowers started with the frame, the background, the situation before getting to the horse. This also explains 'Blowers' penchant for talking about seemingly random things like passing buses, pigeons, and other scene setters.
It is also a good tip for any speaker trying to convey a setting, regardless if there is a radio or not involved.
Tuesday, September 09, 2008
St. Albans


Sunday, September 07, 2008
Inishturkbeg
This is the view from the Pavilion of the jetty:
And the sunset from the main house:
And a different view from the main house the next morning:
And the small motor boat dropping us off on a nearby island for in the afternoon. The weather had deteriorated a little. 
Wednesday, September 03, 2008
What's Your Story?
Though the photos are pretty bad, taken with my 2 megapixel blackberry camera, the stories and the idea behind it is really good: people sending in their story on a card. The competition is now closed, but the website is still up, have a look, here.
It reminds me a little of the American Visionary Art Mueseum, and in particular the Post Secrets exhibit which people post cards anonymously of their secrets.
Saturday, August 23, 2008
Goodbyes
1. Goodbyes are interesting for who does say goodbye and who doesn't and how they say it. I have had a couple of real surprises popping up, that have left a really positive impression on me, and a couple of the expected who just didn't show that haven't.
2. Someone said to me, about a third party in fact, that the way you exit is probably more important than the way you enter.
3. Being "goodbyed out" is no bad thing. It is probably time to go when one feels the onset of "goodbye fatigue". Earlier is too early; there is more goodbye spirit in you to be spent, and later is just overstaying a welcome, or to be exact, a farewell.
4. If you have too many goodbyes, you can go onto the next phase of relationship! One of the most instructive goodbye was with some close friends who took me in for dinner. We parted a little teary, then I realised I have forgotten to pass some DVDs (that only play in The States) to them, so we went to get them, and say goodbye again. Five minutes later they phoned to say I had laft my jacket at their house, so I had to drive over and pick that up. By this time, we were over goodbyes and onto the next phase of the relationship. By this time it was more funny and practical than emotional. I am going to plan for something similar next time.
Wednesday, August 06, 2008
Cool Bhudda
Sunday, August 03, 2008
Thursday, July 31, 2008
Pithy Nuggets
The tips themselves are:
1. Eat your greens
2. Snuffle for truffles
3. The central question
4. Go to the source
5. Find common ground
6. WPP is a corporation
7. The Binary Brief
8. Take a stroll on philosophy beach
9. Take a risk when buying shoes
10. The slide is self explanatory
Feel free to suggest additional tips. I can extend the presentation or swap out from my original ten.






