Yesterday I heard that Comcast used to refer to its customers as Revenue Generating Units or RGUs. Coincidentally I saw a British Airways ad that said they don't carry passengers, they carry people. It reminded me of my arrival at the Hampton Inn, when in the most unlikely circumstances - Hampton Inn in TX at 2am on a windy rainy night with me trying to enter through a door I wasn't meant to enter - I was given a most un-RGU reception.
Tuesday, July 15, 2008
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